First, check your:

• Spam folder

• Junk folder

• Promotions folder

• Deleted folder

Search your inbox for:

In Touch Audio

Also confirm that you are checking the same email address used during checkout.

Your purchase email contains the information needed to download and activate The Swan.

If the email still cannot be found, contact support and include:

• The name used for the purchase

• The email address used during checkout

• The approximate purchase date

Do not post your license key publicly.n text goes here

The downloaded ZIP must be extracted before installation.

Windows

Open the main download, then open the Windows folder and extract:

TheSwan-1.0.2-Windows-VST3.zip

After extracting it, you should see a folder named:

The Swan.vst3

Do not move the ZIP file itself into your plug-in folder.

macOS

Open the Mac folder and run the .pkg installer.

The installer handles the plug-in locations automatically.

The Swan is supplied as a VST3 plug-in on Windows.

1. Extract the Windows ZIP.

2. Find the extracted folder named:

The Swan.vst3

3. Copy that entire folder into:

C:\Program Files\Common Files\VST3\

The correct finished location is:

C:\Program Files\Common Files\VST3\The Swan.vst3

Keep the entire The Swan.vst3 folder together. Do not remove files from inside it.

No.

The ZIP must be extracted first.

Do not place this in the VST3 folder:

TheSwan-1.0.2-Windows-VST3.zip

Place the extracted folder there instead:

The Swan.vst3

That is normal because:

C:\Program Files\Common Files\VST3\

is a protected Windows system folder.

Approve the administrator prompt to complete the installation.

First, confirm that the plug-in is installed here:

C:\Program Files\Common Files\VST3\The Swan.vst3

Then in Ableton Live:

1. Open Preferences.

2. Select Plug-Ins.

3. Turn on Use VST3 Plug-In System Folders.

4. Click Rescan.

5. Close and reopen Ableton Live if it still does not appear.

The Swan should appear under your VST3 plug-ins.

Your other plug-ins may be VST2 plug-ins stored in a custom folder.

The Swan is a VST3 plug-in and should normally be installed here:

C:\Program Files\Common Files\VST3\

A folder used for .dll VST2 plug-ins is not necessarily the correct location for The Swan.

Make sure Ableton’s VST3 system folder option is enabled.

In Ableton’s Plug-In preferences, hold:

Alt

while clicking:

Rescan

Then restart Ableton Live.

The Swan should not cause severe audio glitches or make your DAW unresponsive.

Try the following:

1. Set The Swan’s Transpose control to 0.

2. Open your DAW’s audio settings.

3. Set the buffer size to 256 or 512 samples.

4. Close and reopen your DAW.

5. Test The Swan by itself in a blank project at 44.1 kHz.

The Quality setting controls the Transpose tool. It is not a general sound-quality setting. Higher Transpose quality can require more processing.

If the problem returns, remove The Swan from the project and contact support with:

• Your Mac model and chip

• Your macOS version

• Your DAW and version

• Your sample rate

• Your buffer size

• Whether one or multiple Swan instances were being used

1. Open the downloaded Swan folder.

2. Open the Mac folder.

3. Double-click the .pkg installer.

4. Follow the installation prompts.

5. Restart your DAW after installation.

The installer includes:

• Audio Unit

• VST3

• AAX

• Standalone application

The macOS package is signed, notarized, stapled, and built for both Apple Silicon and Intel Macs.

Use the format supported by your DAW:

DAWRecommended formatLogic ProAudio UnitAbleton LiveVST3ReaperVST3Studio OneVST3CubaseVST3Pro ToolsAAXStandalone useThe Swan application

You normally only need to open the format used by your DAW.

Try these steps:

1. Close Logic Pro.

2. Restart the Mac.

3. Reopen Logic Pro.

4. Allow Logic to finish scanning plug-ins.

5. Look under:

Audio Units → In Touch Audio → The Swan

If it still does not appear, open Logic’s Plug-In Manager and check whether The Swan is listed or failed validation.

Open The Swan and follow the activation instructions using the license information sent to your purchase email.

Copy the license information carefully and avoid adding extra spaces before or after it.

An internet connection is required during activation.